An owner who watched billing cost more than it collected, and an office manager who ran the front desk, the payer calls, and the billing herself. Today EMB serves surgery centers and clinics, from single sites to consolidated and privately backed platforms.
FounderPresident
Dr. Tarek Shahbandar is a double board-certified physician who owned and operated his own practices for more than twenty years. He built EMB after cycling through billing company after billing company for his own practice, and finding none that worked the way an owner needs: transparent, accountable, and visible. Today EMB runs on the model he wished had existed, with a 98% first-pass clean claim rate.
FounderManaging Director
Jacqueline Bork co-founded EMB and leads its operations. She began her career running the complete front and back office of a single-physician practice, every schedule, every claim, every payer call, and built EMB's delivery model from that ground up. The named teams, the in-your-systems workflow, and the client sign-off on every write-off are her architecture.
GrowthEVP, Growth
Kareem leads EMB's growth across every front where the company meets the market. He is an experienced operator in the sales motion itself, working in the field daily, from first conversations with administrators and owners, which keeps EMB's strategy grounded in what centers actually need. He also runs EMB's digital side: the digital presence, GTM strategy, and the open brand questions that shape marketing, positioning, and digital initiatives.
OperationsDirector of Intl. Operations
Monesh directs EMB's international operations, holding the delivery standard steady across every team working client accounts. Staffing, training, quality review, and turnaround times all sit with him, which is what allows a dedicated team to stay reachable and consistent as the client base grows.
98% first-pass clean claim rate. Ask us how we measure it. Any benchmark we cite is general industry guidelines, ranges vary by specialty and payer mix.
All work happens inside your own EMR, clearinghouse, and practice management system, visible always.
Your team is named. You know who they are, and you can reach them directly.
No dollar written off without your approval.
Thirty days notice, your data stays in your systems, leaving never costs you your history.
Architecture is a claim. Numbers are proof.
And if you can't get a straight answer from your current billing company, that's a good reason to start here too. A discovery call is a working conversation about your numbers, not a pitch. If you'd rather read first, the Knowledge Center is yours with nothing attached.